Lean Design Thinker
Explorer, Evangelist, Creative
User Experience Researcher
I am a user experience researcher and innovation evangelist. I work with companies both large and small to help them unwrap the personal experiences of their customers and to turn their stories into fresh product insights.
With a background as a developer I thrive on technical challenges, but push for research that is empathetic to real user needs. By combining customer data with industry trends and personal experiences I help to create fresh ideas with concepts that are feasible, viable, and most importantly - desirable.
Lean, Agile, Design Thinking - let's transform organizations from core operations through transformative disruptions.
Empathy. Observations. Insights. These three things are key to quickly developing products people actually want.
Business designs account for internal and external factors affecting the success of current product development efforts.
Hacking together websites, prototypes, service designs, and more help to make ideas real and solicit additional learnings.
I've worked with...
Red Bulls Consumed44
Not to brag, but...
User Experience DesignGeneral Assembly
Earned a certificate in User Experience Design after completing both the course curriculum and capstone project.
Business AdministrationBentley University
Earned a Masters in Business Administration (MBA) with a concentration in Management from a top 50 school for business.
Information TechnologyBentley University
Earned a Masters in Information Technology (MSIT) concentration in architecture from a top 25 school for IT.
Computer Information SystemsBentley University/Framingham State/Gordon College
Journeyman undergrad majoring in liberal arts before pivoting to the intersection of business & technology.
March 2009 - Current
Chief Experience DesignerPogo Plus
Founded and grew an online reputation management company helping small businesses navigate the digital experience landscape.
Nov 2017 - Current
Senior Product DesignerLiberty Mutual Technology
Developed internal and external experiences/solutions to advance Liberty's innovation portfolio.
Feb 2016 - Nov 2017
Innovation Facilitation LeadLiberty Mutual Insurance
Oversaw the education and growth of project teams on innovation endeavors. Applied Design Thinking & Lean Startup techniques.
Oct 2014 - Feb 2016
Lean Management ConsultantLiberty Mutual Insurance
Worked with teams to enhance internal and external experiences through lean management practices.
July 2011 - Oct 2014
Various Technology-Focused RolesLiberty Mutual Group
Wore many hats from developer through portfolio engineer - and occasional class clown.
Business & Technology
A Sampling of Stuff
Get in Touch
Get in Touch
If you're interested in learning more, please feel free to reach out! I am particularly interested in employment opportunities, freelance engagements, and mentoring opportunities.