David Lanphear

David Lanphear

About Me

Explorer, Evangelist, Creative

User Experience Researcher

I am a user experience researcher and innovation evangelist. I work with companies both large and small to help them unwrap the personal experiences of their customers and to turn their stories into fresh product insights.

With a background as a developer I thrive on technical challenges, but push for research that is empathetic to real user needs. By combining customer data with industry trends and personal experiences I help to create fresh ideas with concepts that are feasible, viable, and most importantly - desirable.

Specialties

Innovation Evangelization

Innovation Evangelization

Lean, Agile, Design Thinking - let's transform organizations from core operations through transformative disruptions.

User Research

User Research

Empathy. Observations. Insights. These three things are key to quickly developing products people actually want.

Business Design

Business Design

Business designs account for internal and external factors affecting the success of current product development efforts.

Hacking

Hacking

Hacking together websites, prototypes, service designs, and more help to make ideas real and solicit additional learnings.

I've worked with...

http://davidlanphear.com/wp-content/uploads/2017/12/liberty-mutual-insurance-80x80.jpg
http://davidlanphear.com/wp-content/uploads/2017/12/experiencepoint-80x80.jpg
http://davidlanphear.com/wp-content/uploads/2017/12/uber-80x80.jpg
http://davidlanphear.com/wp-content/uploads/2017/12/workgrid-80x80.jpg
http://davidlanphear.com/wp-content/uploads/2017/12/solaria-80x80.jpg
http://davidlanphear.com/wp-content/uploads/2017/12/IDEO-80x80.jpg

Fun Facts

Individuals Impacted

900+

Project Hours

3,000+

Awards Won

7

Red Bulls Consumed

44

Resume

Not to brag, but...

Education

2017

User Experience Design

General Assembly

Earned a certificate in User Experience Design after completing both the course curriculum and capstone project.

2011

Business Administration

Bentley University

Earned a Masters in Business Administration (MBA) with a concentration in Management from a top 50 school for business.

2011

Information Technology

Bentley University

Earned a Masters in Information Technology (MSIT) concentration in architecture from a top 25 school for IT.

2010

Computer Information Systems

Bentley University/Framingham State/Gordon College

Journeyman undergrad majoring in liberal arts before pivoting to the intersection of business & technology.

Experience

March 2009 - Current

Chief Experience Designer

Pogo Plus

Founded and grew an online reputation management company helping small businesses navigate the digital experience landscape.

Nov 2017 - Current

Senior Product Designer

Liberty Mutual Technology

Developed internal and external experiences/solutions to advance Liberty's innovation portfolio.

Feb 2016 - Nov 2017

Innovation Facilitation Lead

Liberty Mutual Insurance

Oversaw the education and growth of project teams on innovation endeavors. Applied Design Thinking & Lean Startup techniques.

Oct 2014 - Feb 2016

Lean Management Consultant

Liberty Mutual Insurance

Worked with teams to enhance internal and external experiences through lean management practices.

July 2011 - Oct 2014

Various Technology-Focused Roles

Liberty Mutual Group

Wore many hats from developer through portfolio engineer - and occasional class clown.

Design Skills

Business Design

Prototyping

User Research

Visual Design

Brainstorming

Business & Technology

Facilitation

Team Development

PowerPoint/Keynote

Data Analysis

Web Development

Portfolio

A Sampling of Stuff
The Rideshare Life
The Rideshare Life
Project Frontier
Project Frontier
HeyChampagne
HeyChampagne
Lost & Found
Lost & Found
Chaysr
Chaysr
PogoPlus
PogoPlus

Contact

Get in Touch

Get in Touch

If you're interested in learning more, please feel free to reach out! I am particularly interested in employment opportunities, freelance engagements, and mentoring opportunities.

Boston, MA & Chicago, IL
david@davidlanphear.com
1 (978) 204-5xxx
Freelance Available

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