David Lanphear



March 2009 - Present

Chief Experience Designer

Pogo Plus

Founded and grew an online reputation management company helping small businesses navigate the digital experience landscape.

July 2019 - Present

Manager, Innovation

Manager of 4 business designers with responsibilities including research, design, strategy, and product development.

Aug 2018 - July 2019

Business Designer

New product development team lead & research expert. Owned product exploration and development. Core team facilitator.

Nov 2017 - Aug 2018

Senior Product Designer

Liberty Mutual Technology

Developed internal and external experiences/solutions to advance Liberty's innovation portfolio.

Feb 2016 - Nov 2017

Innovation Facilitation Lead

Liberty Mutual Insurance

Oversaw the education and growth of project teams on innovation endeavors. Applied Design Thinking & Lean Startup techniques.

Oct 2014 - Feb 2016

Lean Management Consultant

Liberty Mutual Insurance

Worked with teams to enhance internal and external experiences through lean management practices.

July 2011 - Oct 2014

Various Technology-Focused Roles

Liberty Mutual Group

Wore many hats from developer through portfolio engineer - and occasional class clown.



User Experience Design

General Assembly

Earned a certificate in User Experience Design after completing both the course curriculum and capstone project.


Business Administration (MBA)

Bentley University

Earned a Masters in Business Administration (MBA) with a concentration in Management from a top 50 school for business.


Information Technology (MSIT)

Bentley University

Earned a Masters in Information Technology (MSIT) concentration in profit architecture from a top 25 school for IT.


Computer Information Systems

Bentley University/Framingham State/Gordon College

Journeyman undergrad majoring in liberal arts before pivoting to the intersection of business & technology.

Design Skills

Business Design


User Research

Visual Design


Business & Technology


Team Development


Data Analysis

Web Development