Experience
March 2009 – Present
Chief Experience Designer
Pogo Plus
Founded and grew an online reputation management company helping small businesses navigate the digital experience landscape.
July 2019 – Present
Manager, Innovation
Manager of 4 business designers with responsibilities including research, design, strategy, and product development.
Aug 2018 – July 2019
Business Designer
New product development team lead & research expert. Owned product exploration and development. Core team facilitator.
Nov 2017 – Aug 2018
Senior Product Designer
Liberty Mutual Technology
Developed internal and external experiences/solutions to advance Liberty’s innovation portfolio.
Feb 2016 – Nov 2017
Innovation Facilitation Lead
Liberty Mutual Insurance
Oversaw the education and growth of project teams on innovation endeavors. Applied Design Thinking & Lean Startup techniques.
Oct 2014 – Feb 2016
Lean Management Consultant
Liberty Mutual Insurance
Worked with teams to enhance internal and external experiences through lean management practices.
July 2011 – Oct 2014
Various Technology-Focused Roles
Liberty Mutual Group
Wore many hats from developer through portfolio engineer – and occasional class clown.
Education
2017
User Experience Design
General Assembly
Earned a certificate in User Experience Design after completing both the course curriculum and capstone project.
2011
Business Administration (MBA)
Bentley University
Earned a Masters in Business Administration (MBA) with a concentration in Management from a top 50 school for business.
2011
Information Technology (MSIT)
Bentley University
Earned a Masters in Information Technology (MSIT) concentration in profit architecture from a top 25 school for IT.
2010
Computer Information Systems
Bentley University/Framingham State/Gordon College
Journeyman undergrad majoring in liberal arts before pivoting to the intersection of business & technology.