March 2009 - Present
Chief Experience DesignerPogo Plus
Founded and grew an online reputation management company helping small businesses navigate the digital experience landscape.
July 2019 - Present
Manager of 4 business designers with responsibilities including research, design, strategy, and product development.
Aug 2018 - July 2019
New product development team lead & research expert. Owned product exploration and development. Core team facilitator.
Nov 2017 - Aug 2018
Senior Product DesignerLiberty Mutual Technology
Developed internal and external experiences/solutions to advance Liberty's innovation portfolio.
Feb 2016 - Nov 2017
Innovation Facilitation LeadLiberty Mutual Insurance
Oversaw the education and growth of project teams on innovation endeavors. Applied Design Thinking & Lean Startup techniques.
Oct 2014 - Feb 2016
Lean Management ConsultantLiberty Mutual Insurance
Worked with teams to enhance internal and external experiences through lean management practices.
July 2011 - Oct 2014
Various Technology-Focused RolesLiberty Mutual Group
Wore many hats from developer through portfolio engineer - and occasional class clown.
User Experience DesignGeneral Assembly
Earned a certificate in User Experience Design after completing both the course curriculum and capstone project.
Business Administration (MBA)Bentley University
Earned a Masters in Business Administration (MBA) with a concentration in Management from a top 50 school for business.
Information Technology (MSIT)Bentley University
Earned a Masters in Information Technology (MSIT) concentration in profit architecture from a top 25 school for IT.
Computer Information SystemsBentley University/Framingham State/Gordon College
Journeyman undergrad majoring in liberal arts before pivoting to the intersection of business & technology.