David Lanphear

David Lanphear

About Me

Explorer, Evangelist, Creative
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Innovation Management | Business Development | Product Management

I am an adventurous researcher, manager, and product professional. I work with companies both large and small to help them unwrap the personal experiences of their customers and to turn their stories into fresh product insights.

With a background as a developer, I thrive on technical challenges, but push for research that is empathetic to real user needs. By combining customer data with industry trends and personal experiences I help to create fresh ideas with concepts that are feasible, viable, and most importantly - desirable.

Contact me for full-time, freelance, or volunteer positions.

Specialties

Innovation Evangelization

Innovation Evangelization

Lean, Agile, Design Thinking - turn ideas into products and transform organizational culture through user centricity.

User Research

User Research

Empathy. Observations. Insights. These three things are key to quickly developing products people actually want.

Business Design

Business Design

Business designs account for internal and external factors affecting the success of current product development efforts.

Hacking

Hacking

Hacking together websites, prototypes, service designs, and more help to make ideas real and solicit additional learnings.

I've worked with...

https://davidlanphear.com/wp-content/uploads/2017/12/liberty-mutual-insurance-80x80.jpg
https://davidlanphear.com/wp-content/uploads/2017/12/experiencepoint-80x80.jpg
https://davidlanphear.com/wp-content/uploads/2017/12/uber-80x80.jpg
Lincoln Financial Group Logo
https://davidlanphear.com/wp-content/uploads/2017/12/solaria-80x80.jpg
https://davidlanphear.com/wp-content/uploads/2017/12/IDEO-80x80.jpg

Fun Facts

Individuals Impacted

1000+

Project Hours

6,200+

Awards Won

9

Red Bulls Consumed

76

Resume

Not to brag, but...

Experience

March 2009 - Present

Chief Experience Designer

Pogo Plus

Founded and grew an online reputation management company helping small businesses navigate the digital experience landscape.

July 2019 - Present

Manager, Innovation

Manager of 4 business designers with responsibilities including research, design, strategy, and product development.

Aug 2018 - July 2019

Business Designer

New product development team lead & research expert. Owned product exploration and development. Core team facilitator.

Nov 2017 - Aug 2018

Senior Product Designer

Liberty Mutual Technology

Developed internal and external experiences/solutions to advance Liberty's innovation portfolio.

Feb 2016 - Nov 2017

Innovation Facilitation Lead

Liberty Mutual Insurance

Oversaw the education and growth of project teams on innovation endeavors. Applied Design Thinking & Lean Startup techniques.

Oct 2014 - Feb 2016

Lean Management Consultant

Liberty Mutual Insurance

Worked with teams to enhance internal and external experiences through lean management practices.

July 2011 - Oct 2014

Various Technology-Focused Roles

Liberty Mutual Group

Wore many hats from developer through portfolio engineer - and occasional class clown.

Education

2017

User Experience Design

General Assembly

Earned a certificate in User Experience Design after completing both the course curriculum and capstone project.

2011

Business Administration (MBA)

Bentley University

Earned a Masters in Business Administration (MBA) with a concentration in Management from a top 50 school for business.

2011

Information Technology (MSIT)

Bentley University

Earned a Masters in Information Technology (MSIT) concentration in profit architecture from a top 25 school for IT.

2010

Computer Information Systems

Bentley University/Framingham State/Gordon College

Journeyman undergrad majoring in liberal arts before pivoting to the intersection of business & technology.

Design Skills

Business Design

Prototyping

User Research

Visual Design

Brainstorming

Business & Technology

Facilitation

Team Development

PowerPoint/Keynote

Data Analysis

Web Development

Portfolio

A Sampling of Stuff
A Little “Tszuj”
A Little “Tszuj”
The Rideshare Life
The Rideshare Life
Project Frontier
Project Frontier
HeyChampagne
HeyChampagne
Lost & Found
Lost & Found
Chaysr
Chaysr
PogoPlus
PogoPlus

Contact

Get in Touch

Get in Touch

If you're interested in learning more, please feel free to reach out! I am particularly interested in employment opportunities, freelance engagements, and mentoring opportunities.

Chicago, IL
david@davidlanphear.com
1 (978) 204-5683
Freelance Available

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