Human Centered Designer
People, Process, & Product Focused
Explorer, Evangelist, Creative
Product Management | Business Development
I am an adventurous researcher, manager, and product professional. I work with companies both large and small to help them unwrap the personal experiences of their customers and to turn their stories into fresh product insights.
With a background as a developer, I thrive on technical challenges, but push for research that is empathetic to real user needs. By combining customer data with industry trends and personal experiences I help to create fresh ideas with concepts that are feasible, viable, and most importantly - desirable.
Contact me for full-time, freelance, or volunteer positions.
Lean, Agile, Design Thinking - turn ideas into products and transform organizational culture through user centricity.
Empathy. Observations. Insights. These three things are key to quickly developing products people actually want.
Business designs account for internal and external factors affecting the success of current product development efforts.
Hacking together websites, prototypes, service designs, and more help to make ideas real and solicit additional learnings.
I've worked with...
Red Bulls Consumed76
Not to brag, but...
March 2009 - Present
Founder / Business DesignerPogo Plus
Founded and grew an online reputation management company helping small businesses navigate the digital experience landscape.
Dec 2020 - Present
Product Owner / Product ManagerNational Guardian Life
Provides vision, direction, and ownership over the digital Distribution Solutions value stream
July 2019 - February 2020
Manager, InnovationLincoln Financial Group
Manager of 4 business designers with responsibilities including research, design, strategy, and product development.
Aug 2018 - July 2019
Product ManagerLincoln Financial Group
New product development team lead & research expert. Owned product exploration and development. Core team facilitator.
Nov 2017 - Aug 2018
Product ConsultantLiberty Mutual Technology
Developed internal and external experiences/solutions to advance Liberty's innovation portfolio.
Feb 2016 - Nov 2017
Innovation Facilitation LeadLiberty Mutual Insurance
Oversaw the education and growth of project teams on innovation endeavors. Applied Design Thinking & Lean Startup techniques.
Oct 2014 - Feb 2016
Lean Management ConsultantLiberty Mutual Insurance
Worked with teams to enhance internal and external experiences through lean management practices.
July 2011 - Oct 2014
Various Technology-Focused RolesLiberty Mutual Group
Wore many hats from developer through portfolio engineer - and occasional class clown.
Business Administration (MBA)Bentley University
Earned a Masters in Business Administration (MBA) with a concentration in Management from a top 50 school for business.
Information Technology (MSIT)Bentley University
Earned a Masters in Information Technology (MSIT) concentration in profit architecture from a top 25 school for IT.
Computer Information SystemsBentley University/Framingham State/Gordon College
Journeyman undergrad majoring in liberal arts before pivoting to the intersection of business & technology.
Certified Product ManagerAssociation of International Product Marketing and Management
Certified in Product Management techniques and best practices.
Corporate InnovationMassachusetts Institute of Technology
Completed 2-month certificate course exploring corporate innovation & the innovation ecosystems model
Agile Certified PractitionerProject Management Institute
Certified in agile best practices including mindset, roles, techniques, ceremonies, and practices.
Certified Design Thinking instructor following the IDEO educational model
User Experience DesignGeneral Assembly
Earned a certificate in User Experience Design after completing both the course curriculum and capstone project.
Lean ManagementLiberty Mutual / McKinsey
Certified in lean processes improvements and deployment methodologies following the McKinsey consulting standards
Business & Technology
A Sampling of Stuff
Get in Touch
Get in Touch
If you're interested in learning more, please feel free to reach out! I am particularly interested in employment opportunities, freelance engagements, and mentoring opportunities.